Refund and Return Policy
Cancellation, Return and Refund
BUYER may only cancel purchases limited to the following conditions before shipment. Once shipped, purchases will be subject to return process rather than cancellation process.

Once BUYER confirm on making a purchase,no cancellation will be entertained unless it is due to reasons of Out of Stock and Difference in Product Prices.If the SELLER confirmed that the goods are Out of Stock or there is a Difference in Product Prices,We will inform the BUYER soonest possible before International Shipping is performed. With the above 2 reasons,Cancellation and refund will be allowed at the instruction of the BUYER before the product is ship from China to Singapore.Once product has been shipped international,cancellation and refund will not be entertained.
Return shipping: Return costs shall be borne by the party attributable to the return request,such as: - the SELLER, where the return is due to the defects in the item,delivery of the wrong or different item - the BUYER if the BUYER not did not indicate their Quality Requirement.For purchases in China,return attributable to the BUYER may not be practically possible due to high return costs.the BUYER need to afford internation shipping fee IamTao or Sellers take no responsibility and assume no liability for such cases.
Address: Zhenwu Zhenwu industrial park, Zhenwu town, Jiangdu District Yangzhou, Jiangsu province
Phone: +8617327272717
Transport information
(1) The price of the order only includes the goods . It does not include the customs duties or other taxation of the country in which the buyer is located. (The customs duties required for the purchased goods need to be paid by themselves).
(2) The weight of the goods is the estimated weight, not the actual weight. If the actual shipping cost exceeds your shipping cost, we will send you an email confirmation. You need to confirm within 48 hours whether to pay the insufficient shipping cost.
(3) With batteries, products with magnets, we reserve the right to change the delivery method without informing you.
(4) non-product quality problems, we do not support the return or replacement.
(5) About shipping:
Uniform goods delivered by the seller to the appointed freight forwarder
's warehouse. (1-5 days).

(If you purchased the time in China, especially the double 11, double 12 Shopping Festival, the logistics is slow, please be patient.)
(6) can not reject the package for any reason, reject the package is equivalent to giving up the refund, if the quality of the goods, the return of the cost paid by us.
We do not hold any responsibility for packages lost or damage goods during shipment to you.

Kindly ensure the product you have order,we do not hold any responsibility due to misleading or misunderstanding of product technical information/descriptions.
If a package does get seized or is held, we will try to resend the package once at costumer expense. If the second attempt is unsuccessful, we will bear no further responsibility. Thus, the customer is responsible for knowing all shipping regulations in their own country. We have not yet had a case where two shipments to the same customer have been seized buy customs. We’re sorry, but we can not issue refunds for seized shipments.

We can not be responsible for any customs restrictions, tariffs, or other regulations that may apply in your countries. If package is stopped by customs, we encourage you to speak with your customs office, due to circumstances outside of our control.

Although we will ship any products you order to the address you provide, but forbidden item(s) are strictly not shipped, such as liquid, drugs, DVDs, weapons etc. If you shipped such items without telling us, you will be responsible for all losses and legal issues.
Please place your order ONLY if you agree to all the terms above.
Once you place an order and made your payment, the local delivery in China will take between one (1) to seven (7) days. When the goods reach our local transit warehouse, it will take about one (1) to three (3) days for us to do the necessary arrangement. International shipment will take about 2 to 30 days.
Making Payments
We accept payment via Visa, MasterCard, Western Union, MoneyGram, Telegraphic Transfer, Interbank Transfer and direct Wire Transfer. We only accept payment via Western Union, MoneyGram, Interbank Transfer, Telegraphic Transfer, and direct Wire Transfer if Buyer purchased our branded products, or special order, design or made to order.
Kailai plastic is a leading China supplier of garden planters and large modern pots for plants, Our modern、vintage、nordic、classic and contemporary designs make our planters an ideal addition to the home、balcony、patio or garden.

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